ISS Vanguard - Close Encounters

Shipping

Our products are sent with InPost for collection points, with delivery in 3-5 working days.

We then use SDA or Poste Italiane for Standard shipping with deliveries ranging from 4 to 6 working days, and via SDA, BRT or TNT courier choosing EXPRESS shipping, shipped directly to the address indicated by you within 2/3 working days.

The delivery date is purely indicative. The shipping price is €2.99 with InPost, €4.99 with Poste Italiane and €6.99 for EXPRESS shipping regardless of the number of products ordered, and is FREE for orders over €80. If you choose EXPRESS shipping the price will be €2 above €80. .

Whatever type of shipping you choose, we will provide you with a link to track your package online. The boxes are adequately large in size and your items are super protected. 99.99% of the products we ship arrive at their destination without a scratch.

Returns and Refunds

Our policy is a 14 day return policy. If 14 days have passed since the date of purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, the item must be intact and in the same condition that you received it. It must also be in its original packaging, refunds or returns are NOT allowed for opened or die-cut products.

✅ Because every purchase you make generates loyalty points and discounts: every purchase you make here is CONVENIENT (even at list price) because it generates future discount codes!

✅ Because THE MORE YOU BUY, the more you save: 3% additional to all promotions when you buy 3 games, 5% when you buy 5. All Premium users will have a reserved area where they can also save on new titles, from 10 to 30%!

✅ Because you have ALL the news on the market: we are specialized distributors of BoardGame and games of all types from the major Italian publishers, so we will be your point of reference.

✅ Because we always have competitive prices: 10% Discount ALWAYS on all Preorders, 10% on your first purchase and rotating offers on the entire catalog up to 30%!

✅ Because you are safe: you pay by card or PayPal Online or if you prefer by bank transfer or cash on delivery in total safety, with the tracking number for each order.

✅ Because we are by your side: 24/7 assistance via email: assistenzaboardhouse@gmail.com or in chat on the site.